Return & Refund Policy

At AxMotos, we want you to be happy with your order and we’re always willing to help if there is a genuine issue with your product. Because our products are shipped specifically for each order, please review the following policy before purchasing.

Order Cancellations

Orders may be canceled at any time before they have been shipped. Once an order has been shipped, it can no longer be canceled, and the sale is final.

Defective Products

If your product arrives defective or has a manufacturing issue, please contact us within 24 hours of receiving your order.

To be eligible for a refund, you must provide clear photo or video proof showing the defect. Our team will review the issue and, if the product is confirmed to be defective, we will provide a full refund.

We want to make sure legitimate product issues are handled fairly, so please contact us as soon as possible if something is wrong with your order.

No Returns or Refunds for Other Reasons

Except for confirmed defective products reported within 24 hours of delivery, all sales are final. We do not accept returns or provide refunds for:

• Change of mind

• Incorrect product selection

• Incorrect fit or compatibility

• Products that are no longer wanted

• Cosmetic preferences

• Normal wear and tear

• Damage caused by installation, misuse, accidents, or modifications

• Orders that have already shipped

Please make sure you select the correct product and verify compatibility with your bike before placing your order.

Our Commitment

While we do not accept general returns or refunds, we genuinely want to help if there is a legitimate problem with your order. If you believe your product is defective, contact us within 24 hours of receiving it with proof of the issue, and we will review it and work to make it right.

By placing an order with AxMotos, you acknowledge and agree to this Return & Refund Policy.