Shipping policy
Shipping Policy
AxMotos
Last updated: May 5th 2026.
Shipping Costs
All shipping costs are paid by the customer unless otherwise stated. Shipping fees are calculated at checkout based on the selected shipping method and destination.
AxMotos does offer free shipping on orders of $75 and above.
Order Processing
Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.
Processing time does not include shipping time.
Shipping Timeframes
Estimated delivery times vary depending on location and carrier. Shipping times are estimates only and are not guaranteed.
AxMotos is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Customs or international delays
Address Accuracy
Customers are responsible for providing a correct and complete shipping address. AxMotos is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
Orders returned due to incorrect addresses will not be refunded.
Lost, Stolen, or Delayed Packages
AxMotos is not responsible for packages that are:
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Lost
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Stolen
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Marked as delivered but not received
Once an order is handed to the carrier, responsibility transfers to the customer.
International Shipping
International shipping may be available. Customers are responsible for all customs fees, duties, taxes, or import charges.
AxMotos is not responsible for packages delayed or held by customs.
Damaged Shipments
If an item arrives damaged during shipping, you must contact AxMotos within 48 hours of delivery with your order number and clear photos of the damage.
If approved, a replacement may be issued at our discretion. Refunds will not be provided.
Contact
For shipping-related questions, contact: